PreGameLobby

CamDawg · 02-06-2007, 02:34 PM

Anyone have any experience with getting their 360 replaced by MS without having the three rings of death? Mine has been exhibiting progressively worse problems since the fall update. It is sometimes having problems reading disks (if I eject the disk and reinsert it, it has always been able to read it fine the second time). It has locked up maybe a half dozen times in games. A few weeks ago (after the latest update), when it rebooted, it went to an error screen with one red light. I also received the one red light once over the weekend. The console also seems to be slower then it used to be -- it takes a couple of minutes to boot into the blades when turning it on, another two or three minutes to log me into Xbox Live, and it just doesn't seem to be as responsive (the responsiveness is fine within games).

I'm wondering if one of the updates somehow corrupted some of the system files since it seems to be acting similar to a PC that has corrupted system files.

ZoomZoom71 · 02-06-2007, 02:35 PM

Sorry to hear you're having troubles. I suppose I'm one of the fortunate few, since I've not had any troubles whatsoever.

Serren · 02-06-2007, 02:37 PM

Are you under a warranty?

Jon Liu · 02-06-2007, 02:39 PM

Problems with your system don't always resort to 3 red rings. It's definitely a defect in the unit itself if it doesn't read the disks properly. If you do bring it up to Xbox Customer Support, definitely mention that, that'll almost be a sure fire rapair/exchange for you. I think especially if you can reproduce that same problem with the disk errors while on the phone with them.

CamDawg · 02-06-2007, 02:43 PM

It is still under warranty 9I have one of the first year batches, plus I bough the MS extended warranty). Jon, the main reason that I haven't called them yet is that I haven't been able to reproduce the problem with reading disks (one day it won't read one, then it will be fine for a few days, then it won't read a different disk -- no rhyme or reason). I think I will give them a buzz this week; I don't want it to die before I get too far into Battlestations Midway.

Serren · 02-06-2007, 02:47 PM

Whatever you do, do not place it in your microwave for three seconds! That would be the last place a properly working 360 should be!!!

D_Litch · 02-06-2007, 03:15 PM

Quote:

Originally Posted by ZoomZoom71

Sorry to hear you're having troubles. I suppose I'm one of the fortunate few, since I've not had any troubles whatsoever.

JINX!

dolfan · 02-06-2007, 04:59 PM

Cam,
If your 360 is starting to act funny, it's probably a sign of things to come. Don't waist anytime and send it back to MS. The sooner you send it to them, the sooner you get it back.

blars · 02-06-2007, 05:27 PM

I called MS about mine a month or so ago (keep getting 2 red lights...overheating). They said I could send it back, but they couldn't guarantee that they could fix it...nice.

Anyway, you don't have anything to lose by calling them, so I'd say go for it.

Wondermonkey · 02-06-2007, 05:30 PM

Yeah, do not wait for the red rings. Just get it started now, because at least you can semi-play it while you wait for the box to arrive. Just explain to MS what's happening and that it's not acting like it should and it's becoming unplayable. Hopefully they won't ask you to live with it.

MadBryan · 02-06-2007, 05:48 PM

sounds like the hard drive

CamDawg · 02-06-2007, 08:10 PM

Bryan,
I agree -- it really is acting like corrupt/damaged system files on a PC. According to MS' support site, the one red light I saw means failing hardware; maybe it is the HDD.

MadBryan · 02-06-2007, 10:21 PM

Since it doesn't happen very often it'll be hard to pinpoint huh? Maybe play for saturday without it. Heck, buy a new one and use the bad for return. M$ owes us.

Transfer game saves to you pc with that product someone here tried (forget the name) then return it also.

CamDawg · 02-07-2007, 05:18 AM

Quote:

Originally Posted by MadBryan

Heck, buy a new one and use the bad for return. M$ owes us.

Transfer game saves to you pc with that product someone here tried (forget the name) then return it also.

I'm not comfortable doing the buy, switch, and return the faulty product - it's just not my bag, baby.

As to MS owing us (I couldn't tell if your comment was sarcastic or not), the only thing that they owe us is working consoles. I think they're making up for their poor launch by extending the warranty. It's not a big deal for me if this is the only one that dies; however, when we have folks like Jon here in our community that have gone through multiple consoles (as well as other folks who have had 2 or 3), that's a problem.

I remember several of us had a somewhat heated debate last Dec/Jan about acceptable failure rate; at the time a few folks were adamant that the 360 failure rate was acceptable. I still think that when you market a console as as the digital hub for your entertainment center, it becomes a piece of consumer electronics instead of a toy. There is much less consumer tolerance for consumer electronics failing at high rates than there is for toys failing. I don't think that MS fully understood this aspect of the nature of consumer electronics when they made certain decisions regarding the launch of the 360 (i.e. going with cheaper chip/component makers to drive down costs, low QC, etc). I'm not sure what this means for MS in this industry over the big picture; however, after watching consoles die for several folks here as well as friends and now watching my own start the steady decline, I know that I have a lower opinion of MS as a company than I did before Dec 2005. I love my 360, but a $600 product (when you add in the HD-DVD drive) shouldn't be kicking the bucket as frequently as the 360s seem to do.

Jon Liu · 02-07-2007, 05:15 PM

THANK YOU.

MadBryan · 02-07-2007, 05:59 PM

I'm not sure what that was for, and if the "thank you" meant something I'm missing. I'd totally return(switch) the Hdd if thats whats wrong. I feel like I just got lectured and I don't know why. Ahh well

KEEZY · 02-07-2007, 06:31 PM

I'm thinking he was applauding the last paragraph about how an expensive piece of equipment shouldn't break as much as the 360 has. I agree.

CamDawg · 02-07-2007, 07:26 PM

No lecture aimed at you, Bryan. Sorry, if I gave the wrong impression; I appreciate the advice. The "lecture" was just me venting steam towards MS (lot of good that will do). I agree that it's probably the HDD; I just don't feel comfortable doing the buy and swap because it's not the fault of Target, Walmart, or whatever other merchant who takes a hit on something like that if I swap and return.

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