I Think My 360 is Dying

[MadBryan]

Yep, I agree, I think they owe us also. Camdawg couldn't figure out if I was being sarcastic for some reason. I was not! Mine has not failed but I know plenty that have and they owe us

[Justintiime]

Originally Posted by MadBryan

Yep, I agree, I think they owe us also. Camdawg couldn't figure out if I was being sarcastic for some reason. I was not! Mine has not failed but I know plenty that have and they owe us

Yours hasnt failed but you feel owed?


Noone is owed anything! If your machine breaks, you get it fixed or replaced. Its called a warranty and thats what its there for. Unless they take an ungodly amount of time to replace your machine, I would have to think that its going to have to be accepted. If they're built with cheap parts or not. Im sure they arent out there to churn out crappy consoles...come on now!

What would you want in return? An extended warranty for free? A free game? How about they just give you a new unit and an apology? Cause I know thats what I got when mine broke, and I accepted it lol


:flamesuit:

[Jon Liu]

Justin, of all people, I feel like something is owed to me. Yes, if it breaks, they fix it or replace it (at least sort of). Their quality control has been less than stellar and because of that, I've been out of an xbox for like a fourth of the time since I purchased one. Is that really fair? Not only do I lose time with playing games, but I also lose money because I invested money into their Xbox live service which I can't even use. Not only that, don't you believe something is owed for the time that I lost? They were not willing to give me anything really. I got a game. That was about it. Granted I liked that game but, a game that costs them a couple dollars? C'mon. Seven times and they aren't willing to do more for me. They aren't even willing to make sure it won't happen again?

You invest several hundred dollars into a single company for a product. You as a customer should expect for that product to work properly, correct? What does that company do to make sure that it does work? In my case, what should they do to reassure me that it will work the 2nd, 3rd, 4th, 5th, 6th time around?

Now, if someone has that much trouble and is incredibly patient with that company, you would expect that company to show a little bit more appreciation for the customer's loyalty to you.

Also just what is an apology. Sorrow for something that you did and usually a reassurance that it won't happen again, correct? What is their apology (if they even gave me any sort of apology) worth if the reassurance hasn't gone as far as to work the 6th or 7th time they possibly said it. Like I said, they've not been very apologetic towards my situation. A new unit would be nice, but I doubt I've gotten a new unit any of the times I've received a console from them.

[Justintiime]

obviously you've had repeated problems...I put in a disclaimer for you unlucky ones, because I knew there would be exceptions where some people have multiple problems with their console.

Most issues ive heard of were a one time thing, and were fixed asap.

[Jon Liu]

yeah, I wish I was one of those people who had a one time problem

Anyway, it just sucks regardless! Anyway, hopefully I get my box to return the unit soon so I can get it back to them to have them swap it for a "new" unit!

[CamDawg]

Mine finally died all of the way. While in the middle of a mission on Battlestations: Midway, the console froze with a bunch of dots on the screen. When I tried to turn it back on, I had the evil three red lights.

Peench or VidGuy, if you're reading this, I have some suggestions to take back to MS' repair division. So my next bit of joy was dealing with the inane fake person, Max (hint to MS, I'm already pissed about a dead console; please don't treat us like we're ignorant children -- if you're going to use a robot voice, at least have one that can speak to us in a manner different from what an 18 year old surfer would use). I then had the pleasure of speaking to someone who didn't speak English natively -- always fun at 10:30 at night when I'm staring at a $400 paperweight. 40 minutes later (after she insisted that I again go through all of the fun troubleshooting steps that my buddy Max just took me through), she finally deduced that my console needs to be repaired. However, when she tried to process my repair order, she found out that the system was updating and wouldn't be able to finish processing the order until 24 hours (essentially Monday for me).

Now, if I was confident that when I called on Monday I could give them my reference number, and they would be able to immediately finish the repair order processing, I would be OK. However, I have a sneaky suspicion that when I call Monday, I'm going to have to put up with Max's inane babbling again as well as have another friendly outsourced agent insist that we run through the troubleshooting tests for a third time before processing my order.

I remember hearing last year that MS' 1-800-4my-xbox agents were in the US and that the repair process was relatively pain free. Man, have they ever slid downhill in a year. My MS as a console company trust meter just keeps slipping further and further down. All they have to do next is completely forget about us early adopters when releasing an HDMI solution for the 360 for me to completely give up on them as a console company. I'll keep everyone posted.

[dolfan]

Thats sucks Cam.

I recently went the same route you did and as painfull as it was, I just did whatever MS asked me to do in order to get my repair/replacement moving ASAP. IMO, the repair experience wasn't so awesome that the repair turnaround took 3 days but it wasn't that horrible either. What I mean is that it's gonna take some time to mail them your unit and it back. My whole process took almost three weeks. I'm just happy I didn't have to pay for the repair or the shipping.

Oh and BTW, they mail you a survey along with your new unit so you can rate the repair experience. Once everything is said and done, if your not happy, rip them a big one.

[CamDawg]

Dolfan,
Yeah I know it won't be that bad -- more of an annoyance than anything else. The outsourcing thing gets to me more than anything else. I don't mind dealing with someone who doesn't speak my language natively; however, when what seemed like half of a 30 - 40 minute conversation is one or the other of us saying "I couldn't understand you; would you please repeat that.", I start to question how committed that company is to my satisfaction.

[KEEZY]

Good call. I have nothing against outsourcing... just against something not living up to what it should. Customer Service should attain certain criteria, and if it doesn't the company should do something about it.