PreGameLobby

Rhino Chaser · 11-07-2006, 10:47 PM

I have been trying to DL content from XBL and I keep getting a message saying that I can't.

Tech support has proven to be useless. I have spent an hour redoing all of the the things that I did before I called them:

Family settings, reseting my router, and modem, nat settings...arrgghhhhhhh.

I kept trying to explain that I had done all of this and one guy even hung up on me....

So anyway after an hour of following this guy's script which included him telling me that I used a non-supported ISP...which has not changed in the past 2 days...

I have now been "escalated to microsoft..."

Has anyone had this issue with downloads?

The only thing that I can think of that I changed was that I used a 1 month free gold membership card. I tried reverting to my credit card, but that didn't work either.

SpOoNmAn · 11-07-2006, 11:02 PM

How you connect to Live shouldnt matter for downloads. All that matters is logging in, by doing so shows that youre connected and ready to go.

If there was a problem with your isp or changing credit cards, you wouldnt be able to log in at all, atleast thats my thinking on the matter.

I've never heard of such a problem, let us know how it works out.

ZoomZoom71 · 11-08-2006, 06:05 AM

I had a similar issue about a month or so ago. Turns out my Credit Card was expired. (I was using a card that gets used for nothing else but Xbox Live)

SpOoNmAn · 11-08-2006, 06:09 AM

You could succesfully Log In to Live but couldn't DL?

That's odd.

Rhino Chaser · 11-08-2006, 10:50 AM

Yeah I have a feeling it is something that was really simple. But I couldn't seem to get that into the heads of the "support" guys.

Peench · 11-08-2006, 11:38 AM

Did you check your NAT settings?

Serren · 11-08-2006, 11:42 AM

Bad Nat's suck.

Rhino Chaser · 11-08-2006, 03:53 PM

NATS ARRRGGGHHHHH NO MORE!!! I kept getting stuck in the help desk script from hell......

It looks like I can DL now after several days of not being able to. The lock logo is still next the DL titles but at least everything seems to be working.

KEEZY · 11-08-2006, 03:57 PM

That is so crazy! It's like you don't have permissions or something. You've been Blacklisted, I bet. Oh the HelpDesk... a great big suck!

Rhino Chaser · 11-08-2006, 04:02 PM

Quote:

Originally Posted by KEEZY

You've been Blacklisted, I bet.

I can't believe it took them this long!

KEEZY · 11-08-2006, 04:03 PM

Hey, did you try logging on a different account? That would at least either confirm or deny that it is a problem with your 360, and not your specific account.

Rhino Chaser · 11-08-2006, 04:05 PM

I don't have any other accounts. Can you create an extra silver account?

KEEZY · 11-08-2006, 04:27 PM

Yes sir... but you'll have to make a new hotmail account. No biggie really, just takes like 10 mins. BUT I would make the account online, as it screwed up when I tried to make an account for my brother.

Peench · 11-08-2006, 05:07 PM

Rhino - take a photo of what it looks like. I'm intrigued.

Oh yeah, and check your family settings too.

Wondermonkey · 11-08-2006, 05:33 PM

I would also try creating a silver account and see if that works. Any updates bro?

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