Unable to get order status after a week?

[jiffylush]

I placed my order (and paid for it via paypal) last Thursday, and as of yet I have not received any shipping confirmation.

I have tried to contact Drumshhh.com via their web form, emails to both sales@drumshhh.com and support@drumshhh.com, and via PM here and have not received any response.

Is this normal?

If you have ordered from Drumshhh.com how long did your order take to ship and did you receive an email confirmation when it did?

Does anyone have a way to contact Drumshhh.com that might actually get a response?

Thanks

[jiffylush]

So far, no response at all either from the web form, multiple emails, a PM and the inquiry here on their 'official support forum'.

So I guess the only thing left for me to do is take it up with Paypal.

[MadBryan]

Yep, sounds fishy to me. This isn't their support forums though. If they say that then its even more fishy

[D_Litch]

I believe this is their official support forum.

[jiffylush]

Originally Posted by D_Litch

I believe this is their official support forum.

According to their website it is.

[MadBryan]

Originally Posted by D_Litch

I believe this is their official support forum.

Sounds kind of sketchy.

[namehater]

i would say that its all legit tho, i mean, they have been on G4 and stuff. maybe they are just SUPER busy because of that review on G4. i would try and take that into consideration, but in the same breath, make sure to file a dispute before your time runs out with paypal. even if you file a dispute it can be canceled if the problem gets solved

[jiffylush]

Dispute filed, this really blows.

I just want to quiet the drums down so I can play when the kids are asleep, not only are they not shipping me their product but I am afraid to order from someone else on the off chance that they will ship.

[dmiller68]

I'll try to send an email to them as well. Yes we host their support forum.

[AZRaiderH8r]

That seems odd Jiffy. When I placed a recent order, I got an e-mail confirmation immediately, and the product arrived 3 days later. I'm wondering if maybe something got crossed up in the order process?

[jiffylush]

Originally Posted by AZRaiderH8r

That seems odd Jiffy. When I placed a recent order, I got an e-mail confirmation immediately, and the product arrived 3 days later. I'm wondering if maybe something got crossed up in the order process?

I completely understand that things happen and products can be out of stock or whatever. The complete lack of communication, and the fact that the site was registered through a proxy is really what is bothering me about it.

If I don't get a response or receive the pads tomorrow I am going to to change my paypal dispute to a claim.

[dmiller68]

We left a message with the owner. You should hear something today hopefully.

[jiffylush]

Originally Posted by dmiller68

We left a message with the owner. You should hear something today hopefully.

Thanks for doing that, hopefully I will hear something.

[Drumshhh]

To all of our customers:

SORRY ABOUT ANY CONFUSION!!

The front page of our store (http://shop.drumshhh.com) states (un?)clearly that we will be on vacation this entire week, and orders will not be processed until Monday 4/21.

Additionally, all customers can use a 10% off code (HURRYBACK) for orders placed during this time. Do not worry if you didn't use the code; we will refund 10% for any customers that forgot to use it.

PreGameLobby IS the official support forum for Drumshhh Accessories.

I sincerely apologize for the confusion. Next time we take a break, we will use larger font, and maybe make it blink or something.