Quote:
Originally Posted by Wondermonkey  Judge to Dell: Dude, you're defrauding your customers!
...Next, Dell apparently engaged in deceptive and false advertising regarding its "next day" tech support service. The company failed to disclose to customers that they needed to disassemble their machines on their own before such service could be provided—much more than any average consumer would be able to do properly.
...In many cases, Dell refused to provide service because it had not yet determined which parts needed to be replaced over the phone (due, in part, to customers' inability to properly diagnose their own hardware after taking it apart). ... Abe Linkles |
This is totally hilarious! I don't know how familiar you are with the general public and computers, but they make the Geek Squad at Best Buy look like computer tech-gurus; I think the Geek Sqaud are a bunch of idiots. How they expect people who can barely operate a computer can diagnose hardware and disassemble or reassemble a computer is beyond me. And most computer customer service call centers just go off scripts, which is frustrating for people like me who 95% have figured out the problem and just want to the warranty part to fix it because you practically have to break both arms to get to the tech who are authorized to send out the parts.
