[Wondermonkey]

Back in the day when I had a Dell, I had pretty good customer service from them, although the last tech I had come out and fix my laptop hinge broke the LCD screen with his screwdriver, so I was out a computer for close to two weeks.

That was the surly techs fault though, and not Dell's. We found out later he also hammered a right side hinge into a left side socket to make it fit, even though it was basically backwards. LOL.