[AZRaiderH8r]

Exactly. We sent a brand new PS3 Hot Shots Golf (I mean literally brand new; I went out and paid retail pricing so I could get it out to the customer and ship it that day) and it arrived with a huge crack in it, obviously not playable. We do our best to take good care of every game and we always inspect each one before it ships. In this case, there's nothing the postal service can do, so we were out 60 bucks. Argh!