| I'm not gonna comment on whether or not he should have sent it in, but I will say that the pure lack of common sense that went into actually cleaning off autographs and beautifully done pictures is so insane, that there's no way anyone would expect that would happen to them.
Now, on another note... I could see them deciding to give the guy a new 360, and then cleaning the old one off before doing whatever they do with it after that... but that's not what happened. Considering they ensured him they were giving him the same one back, I can't figure on the guy expecting a person with that level of stupidity to be working on his 360. It seems like a person with that level of stupidity should be limited to cleaning the bathroom mirrors, not cleaning/repairing 360's.
For that reason alone, I do agree that Microsoft owes the kid/guy some sort of remediation. | 
