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The repair center is in Texas by the way.
I would so use that console if I had it. That's why MS sells faceplates, why they sell the Elite in black, why they sell the Halo edition. The point is to show your enthusiasm, customized to you.
This was an incredibly stupid move on MS's side. I would be so disenchanted with my 360 after that. I wouldn't even want to look at it. I would have a hard time playing my 360 ever again.
Granted, it is a bold move to send your console off to a repair center with something like that. It looks like he did everything right. They have no legal responsibility sure, but dammit, they have an ethical responsibility to help get that console back to its owner with the signatures. And it was just incompetence--wiping the signatures off--that's downright vindictive.
My course of action: call MS everyday to express my fury with them. Demand that they make it right somehow. And if they refuse, then buy a PS3.
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